We aim to provide the best customer experience to our Users beginning from placing an order to initiating a return. While transacting under the name of our esteemed company that is "Purvi Enterprises", you can expect a hassle-free experience in returning the purchased products and services that you have ordered and can rely on us as your preferred shopping destination.
This cancellation, replacement, return and refund policy (“Policy”), together that is put forwad from the end of our company with the Terms sets out our procedures and policies in accepting Product cancellation, replacement, return and refund thereof.
(a) You may initiate the request for replacement of the Product within 7 days from the time the Product(s) is delivered to you (“Replacement Period”) if:
(i) the Product is received in a physical damaged condition, to be reported to us within 24 hours of delivery or before activation of products like Mobiles, Tablets, Laptops, whichever is earlier;
(ii) Product is defective or is not in working condition, to be reported to us within 24 hours of delivery;
(iii) Product or parts of the Product or accessory is missing, to be reported to us within 24 hours of delivery or before activation of the products like Mobiles, Tablets, Laptops, whichever is earlier;
All our packages come with "Tamper Evident Void Seals", click here for more information on our packaging. Please ensure that you do not accept packages where the seal is tampered. Acceptance of a tampered "Void Seal" or a damaged box will automatically disqualify you from any replacement claims for physically damaged/defective products, incorrect product, or missing accessories.
(b) You shall keep the Products in its unused, original condition, along with the original invoice/ sale receipt, brand outer box, original MRP tags attached, user manual, warranty cards, and others like the original accessories in manufacturer packaging for a successful replacement pick-up. We further accept the request for replacement of such Product subject to the terms of this Policy.
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Bring your valuable desktop, laptop, Macbook, tab or gaming pc. We will happy to serve our best to you.